Last updated: 5 September 2026
These Terms & Conditions apply to memberships, day passes and use of the facilities provided by Gym on the Green Ltd.
By purchasing a membership or day pass, or by using Gym on the Green, you agree to these Terms & Conditions together with our Gym Rules and Privacy Policy.
Gym on the Green Ltd
Company number: 15998122
Trading address:
87 Eden Office Park
Pill
Bristol
BS20 0DD
Registered office:
Stanway House
Almondsbury Business Centre
Woodlands
Bristol
BS32 4QH
Email: info@gymonthegreen.com
Your membership agreement begins when your membership application and payment are accepted.
Memberships are personal to the named member and cannot be transferred or shared with another person.
Different membership types may have different prices, access times, minimum ages or other restrictions. The conditions applying to your chosen membership will be displayed when you sign up.
You are responsible for ensuring that the information you provide to us is complete and accurate.
Standard adult memberships and adult day passes are available to individuals aged 18 or over.
Gym on the Green may offer specific Young Person Memberships to individuals aged 16–17.
Young Person Memberships may have restricted access times for safeguarding, safety or capacity reasons. Current restrictions will be shown when the membership is purchased and may also be communicated directly to members.
We may request reasonable proof of age.
Anyone who does not meet the eligibility requirements for the membership they have purchased may have their access restricted or membership cancelled.
The price of your membership, any joining fee and any other compulsory charges will be shown before you complete your purchase.
Where applicable, the first payment and joining fee may be collected when you join, with subsequent membership payments collected according to your agreed billing schedule.
If you join part way through a billing period, a pro-rata payment may apply where this is shown during sign-up.
You must ensure that your payment details remain valid and that sufficient funds are available for scheduled payments.
If a payment fails, we may contact you and temporarily suspend gym access until the outstanding amount has been paid.
Where a failed payment causes Gym on the Green to incur reasonable administrative or third-party costs, we reserve the right to charge a reasonable administration fee. Any such charge will not exceed £20.
Members may be provided with an access card, digital access method, app or other access device.
Access credentials are for your personal use only and must not be shared.
An initial or replacement physical access card may be subject to a £10 charge.
You must notify us as soon as possible if an access card or other access method is lost, stolen or compromised.
We may suspend access where we reasonably suspect an access device or membership is being misused.
Unless stated otherwise when you join, monthly memberships continue on a rolling monthly basis.
You can cancel a rolling monthly membership by emailing:
To prevent the next scheduled membership payment from being taken, we ask that cancellation is received at least 5 days before your next billing date.
If a cancellation request is received fewer than 5 days before your next billing date and the payment has already entered the payment-processing cycle, that payment may still be collected and your membership will remain active for the corresponding paid period.
We will confirm your cancellation and the date on which your membership will end.
Cancelling a Direct Debit with your bank does not by itself cancel your membership agreement. Please contact us directly so we can close the membership correctly.
Where you purchase an annual or other fixed-term membership, the length and total price will be shown before purchase.
After any applicable statutory cooling-off period has expired, fixed-term memberships are normally intended to run for the full agreed term.
However, we will consider reasonable requests to end a fixed-term membership early where a member experiences a substantial and unforeseen change in circumstances which makes continued use of the gym impractical, such as serious illness or injury, relocation or significant loss of livelihood.
We may ask for reasonable evidence supporting an early-cancellation request.
Any amount payable or refundable following an agreed early termination will take account of the membership already provided and any reasonable costs incurred. We will not impose an excessive cancellation penalty.
If a fixed-term membership is configured to renew automatically, this will be made clear before purchase together with the renewal price and cancellation arrangements.
Where you purchase an eligible membership online or otherwise enter into a distance contract, you will normally have a 14-day statutory cancellation period.
The cancellation period generally starts when the contract is entered into.
To cancel during this period, contact:
If you specifically request that your membership starts immediately and you use the gym during the cancellation period, we may deduct a proportionate amount for the membership service already provided before your cancellation.
Nothing in these terms reduces any cancellation rights given to you by law.
UK guidance confirms that where a service begins during the 14-day cancellation period at the customer's express request, the trader may charge a proportionate amount for what has actually been supplied.
Day passes are personal and non-transferable.
A day pass is valid for the date or period stated when purchased.
Once activated or used, a day pass will normally be non-refundable except where required by law.
Certain leisure services booked for a particular date or period may be treated differently under statutory cancellation rules, so nothing in this section limits any rights you have under applicable consumer law.
Free or promotional passes have no cash value and may be subject to additional promotional conditions.
You must comply with the Gym Rules whenever using the facility.
In particular, members must:
Serious or repeated breaches may result in suspension or termination of membership.
Members may be responsible for the reasonable cost of repairing or replacing equipment, flooring or other property where damage has been deliberately caused or results from negligent or improper use.
We will not charge members for ordinary wear and tear.
Any charge will reflect the reasonable cost associated with the damage.
You are responsible for exercising within your own ability and for seeking appropriate medical advice where you have concerns about whether exercise is suitable for you.
You should stop exercising and seek assistance if you feel unwell or experience unusual pain, dizziness or other concerning symptoms.
Members must follow equipment instructions and reasonable safety guidance.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.
Personal belongings remain your responsibility while you are at Gym on the Green.
We recommend that valuables are not left unattended.
Gym on the Green will not be responsible for loss, theft or damage where we have taken reasonable care and are not at fault.
Nothing in these Terms excludes liability where it cannot legally be excluded.
Some personal trainers, therapists or other professionals operating from Gym on the Green may be independent businesses rather than employees of Gym on the Green Ltd.
Where you purchase a service directly from an independent professional, your agreement for that service is normally with that professional.
This does not affect any responsibility Gym on the Green Ltd has under applicable law.
From time to time we may need to restrict access to part or all of the gym because of maintenance, repairs, health and safety concerns, emergencies, circumstances outside our reasonable control or improvements to the facility.
Where possible, we will give members reasonable notice.
Short or reasonable temporary interruptions will not normally result in a refund.
If a closure or significant reduction in service continues for an unreasonable period and materially affects your ability to use your membership, we will consider an appropriate remedy, which may include an extension, credit or refund where appropriate.
Your statutory rights are unaffected.
For rolling memberships, we may change membership prices from time to time.
We will give members at least one month's notice of a price increase.
If you do not wish to continue at the new price, you may cancel your membership before the new price takes effect.
Price changes to a fixed-term membership will not normally apply during the already-paid fixed term unless the terms shown when you joined expressly provide otherwise.
We may reasonably suspend or terminate a membership where, for example:
Where appropriate, we will explain the reason for the action taken.
Nothing in this section permits us to terminate a membership in a way that would be unfair or contrary to consumer law.
Promotional offers may have separate eligibility criteria, dates and conditions.
Any important conditions will be communicated with the promotion.
We may amend or withdraw a promotion before it has been accepted, but doing so will not normally affect a promotion that has already formed part of a binding membership agreement.
Promotional discounts cannot normally be exchanged for cash or transferred unless the offer expressly states otherwise.
Where a promotional membership is discounted for a defined period, the standard price payable afterwards must be made clear before purchase.
Where Gym on the Green operates a competition or challenge, additional rules may be published with that promotion.
Unless otherwise stated:
Prizes must be claimed within 21 days of the winner being notified.
We aim to issue prizes within 45 days.
Challenge results may need to be verified by a member of the Gym on the Green team.
Prizes may be provided as goods, vouchers, membership credits or another stated reward and normally have no cash alternative.
We may update these Terms or our Gym Rules where reasonably necessary, for example because of changes to the law, our services, safety requirements or how the gym operates.
Where a change materially affects an existing member's rights or obligations, we will give reasonable notice where practicable.
We will not use this right to make arbitrary changes which unfairly disadvantage members.
We process personal information in accordance with our Privacy Policy.
Our membership and class-management services are provided using Glofox, which may process information on our behalf in connection with membership administration, bookings and payments.
If you are unhappy with any aspect of your membership or our service, please contact us so that we can try to resolve the matter.
Email:
Nothing in these Terms limits or excludes rights you have under applicable UK consumer law.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Terms are governed by the laws of England and Wales.
If you are a consumer, you will retain any rights you have regarding where legal proceedings may be brought under applicable law.
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